Parents Are Complaining More About Their Prams
The number of parents complaining about their prams and pushchairs has risen in the last year.
According to Consumer Direct, an advice line in the UK, they received 1,219 complaints about baby transport products at the start of this year. This is an increase of 67 percent compared to the same time period a year ago.
Complaints have included faulty wheels and products collapsing. Many parents said that the faults were only noticed after delivery or when using for the first time.
As many parents shell out over £300 for a pushchair or pram, the advice line is urging people to take action.
Operations manager, Michele Shambrook said “Pushchairs can be a big outlay at an expensive time for parents so if things go wrong, it is worth remembering you have got rights”
“If an item is inherently faulty, it is down to the retailer to put it right by offering you a refund, repair or a replacement.”
This applies to products purchased online or in a shop.
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